Frequently asked questions

PLAYMOBIL-FunPark

Brandstätterstraße 2-10
90513 Zirndorf

Tel.: +49 (0) 911-9666-1455
Fax.: +49 (0) 911-9666-1419

Email: funpark@playmobil.de

There is a modern parking system around the FunPark with more than 3.000 parking lots. In the two parking garages you will also find special parking lots for disabled people.

Please have a look at the bus schedule.

No, this attraction is only open during the main season. The entire outdoor area is closed for the winter season.

Please see opening hours and prizes.

Please see opening hours and prizes.

Birthday girls and boys of any age are admitted free of charge on their birthday (verification required). Children up to 16 years also receive a little surprise.

You can order your tickets online in advance via our online shop. Please note: Admission is only possible with an online ticket.

Persons with handicapped ID (characteristic B) receive reduced admission. Admission is free for persons if characteristic aG, H and BI applies. Accompanying persons of people with handicapped ID are always admitted free of charge. (online ticket required in each case)

We also offer discounted tickets at the online shop for groups of 10 or more and for members of various cooperation partners (proof required at the ticket office, discounts cannot be combined).

At the FunPark-Shop you will find everything your heart desires. Enjoy the bright offer and explore great toys. If you want to do a relaxing shopping tour, we recommend to avoid the rush hour before the park closes. 

During your stay, you can leave your purchases at the shop's information desk and take them with you when you leave the park, or at the latest when the park is closing.

Of course, you can also visit The FunPark-Shop at any time also without entering the park. The opening hours are identical with the park's opening hours. 

The complete PLAYMOBIL assortment is also available at the PLAYMOBIL Online Shop.

Explore the world of LECHUZA and its fascinating watering system! You can enter the LECHUZA-Store from the FunPark (behind the pirate ship) and also from Carl-Benz-Straße outside the park.

Please note: From November 14th, 2022, the LECHUZA-Store will temporarily be located within the FunPark-Shop on Brandstätterstraße.

We accept credit cards in the two shops. There is a minimum value of 5 €.

Gastronomy: Credit card payments are accepted at all of our gastronomy stations.

Children can splash around at the Water Playground and the Mermaid Kingdom. We ask you to wear swimming clothes here. Due to hygiene and saftey reasons, bathing is not allowed at the other water areas.

The PLAYMOBIL-FunPark is perfect for children between 3 and 10 years. But there are also special areas for toddlers. In the indoor area you can find several corners with PLAYMOBIL 1.2.3 toys for children under 3 years.

The whole park is easily accessible with a buggy or pram. There are different nappy-changing rooms and a mother-child-room in the HOB-Center.

At the HOB-Center there is a cosy and attractive room with microwave. Here all parents can relax and spend some quiet minutes with their babies.

Please notice that for safety reasons it is not allowed to bring along scooters, bikes or tricycles (also with guide pole) into the park. You can leave them for free at the information desk in the shop.

At the service center in the FunPark-shop you hire buggies for free (deposit € 30). Please notice that we don’t have handcarts.

In case you miss your child, stay calm and contact our staff. They can do an announcement via loudspeaker. We also offer special bracelets to write your phone number on it and put around the arm of your child. They are available at the entrance and at the service center.

Delicious meals and drinks are provided at different points in the park. The beer garden, the pub, several snack points or the ice booth – you will find something fresh and tasty.

Please notice: The opening hours of our gastronomy can vary according to visitor numbers and weather conditions.

Detailed information about ingredients and allergy information you will get at each gastronomy station.

All areas of the park are accessible with wheelchairs. If you need help, please contact our friendly staff.

Disabled people with corresponding ID receive 1 € discount of the current season’s admission fee.

At the service center you can hire a wheelchair for free (deposit € 50).

A special map is available, helping guests to find their way around and to discover the park on the best route with a wheelchair.

The PLAYMOBIL FunPark was tested for accessibility and classified according to the criteria of the nationwide label "Reisen für alle". Further information on the certification is available here.

In addition to the disabled parking spaces in the multi-storey car park, there are 3 further parking spaces along Brandstätterstraße.

A limited number of wheelchairs is available to rent free of charge at the FunPark-Shop's service desk against a deposit of 50,00 €.

Yes, assistance and therapy dogs are allowed in the park with appropriate proof. Please present this proof at the entrance.

Next to the PLAYMOBIL-FunPark, the PLAYMOBIL-Hotel is the place to be for families with a long journey.

At the entrance you can get our information sheet and a map of the park. If you have questions, don’t hesitate to ask our staff at the service center in the shop and in the HOB-Center.

We kindly ask for your understanding that dogs and other animals are not allowed in the park.

However, if you are travelling with a four-legged friend, you will find plenty of shady parking spaces in our multi-storey car parks. However, if the car parks are full, please call 0911/9666-1455 and we assist you. To ensure that you can take good care of your dog, it is possible to leave the FunPark at any time and then re-enter. Please have your day ticket ready for re-entry. Assistance and therapy dogs are allowed in the park with appropriate proof. Please present this proof at the entrance.

The number of visitors varies from the different seasons. Especially in the peak season, during Bavarian summer holidays and at beautiful weather, there might be a lot of visitors and longer waiting times.

Come and visit us out of peak season in spring or fall. In these periods you can explore the park without any stress.

The PLAYMOBIL-FunPark is a non smoking park. Therefore we ask you to avoid smoking all over the park. Please recognize that smoking is only allowed in the smoking areas, where you can find ashtrays.

Our trained staff will help you with first aid. There are first aid rooms indoor and also in the park.

In the basement of the HOB-Center you can find storage lockers in different sizes (you need to insert coins). Please remember to remove your luggage before leaving the park.

Please ask our staff at the information desk in the HOB-center or in the shop, they will help you to find lost things. If you find anything in the park, please bring it to the information desk.

If you recognize at home that something is missing, please send us an email: funpark@playmobil.de

In case you have wet clothes, we offer dryers. You can find them in the toilets next to the pirate lake, the paddle lake and next to the main entrance. Please ask our staff.

Please contact our staff immediately!

In the park there are more than 50 wasp traps – little tanks with a special attractant to catch the wasps. Although we empty the dust bins regularly, please be careful while standing next to them.

There are charging stations for mobile phones and other devices at the HOB-Center basement.

Here are some links to further homepages:

PLAYMOBIL-FunPark Online-Shop

PLAYMOBIL Online-Shop

LECHUZA Online-Shop

LECHUZA Stores

PLAYMOBIL-Hotel